# Can sync plugin integrate and connect Jira and Jira Service Desk

**URL:** <https://community.exalate.com/t/can-sync-plugin-integrate-and-connect-jira-and-jira-service-desk/4129>\
**Category:** General Questions\
**Tags:** onpremise-jira, cloud-jira, migrated\_question\
**Created:** [November 4, 2024, 6:32am UTC](https://community.exalate.com/t/can-sync-plugin-integrate-and-connect-jira-and-jira-service-desk/4129 "2024-11-04T06:32:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:32am UTC](https://community.exalate.com/t/can-sync-plugin-integrate-and-connect-jira-and-jira-service-desk/4129/1 "2024-11-04T06:32:45Z")

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_Originally asked by Sainath chavatapalli on 04 December 2019 [(original question)](https://oldcommunity.exalate.com/questions/8552526)_

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We are currently using Jira sync plugin, to synchronize two different Jira instances (client and vendor).

Can we use this plug in to integrate / synchronize Jira (on one instance – vendor side) to Jira Service Desk (on another instance – Client side)?

If yes, Could you share more details of the costs and pre-requisites for this integration if any.

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:32am UTC](https://community.exalate.com/t/can-sync-plugin-integrate-and-connect-jira-and-jira-service-desk/4129/2 "2024-11-04T06:32:46Z")

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_Answer by Francis Martens (Exalate) on 04 December 2019_

Hi Sainath chavatapalli

Sure - Exalate is compatible with all editions of Jira, from Jira 6.3 and higher.

The pre-requisites requires you to deploy the add-on on both sides of the integration, and configure a connection which specifies what and how information needs to be exchanged between the two instances.

An example of such configuration can be found in [‘Bidirectional sync: ServiceDesk-Development’](https://docs.idalko.com/exalate/x/GQBf)

The pricing is published on the marketplace at [Pricing for Exalate Issue Sync](https://marketplace.atlassian.com/apps/1213645/exalate-jira-issue-sync-more?hosting=server&tab=pricing)

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 6, 2024, 6:33am UTC](https://community.exalate.com/t/can-sync-plugin-integrate-and-connect-jira-and-jira-service-desk/4129/3 "2024-11-06T06:33:24Z")

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