# Attachment updates from ServiceNow are disrupting Zendesk SLA's. How do I bring attachments sent over from ServiceNow in as Internal comments? **URL:** \ **Category:** General Questions\ **Tags:** zendesk, migrated\_question\ **Created:** [November 4, 2024, 7:52am UTC](https://community.exalate.com/t/attachment-updates-from-servicenow-are-disrupting-zendesk-slas-how-do-i-bring-attachments-sent-over-from-servicenow-in-as-internal-comments/5235 "2024-11-04T07:52:21Z")\ **Posts on this page:** 2\ **Page:** 1

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 7:52am UTC](https://community.exalate.com/t/attachment-updates-from-servicenow-are-disrupting-zendesk-slas-how-do-i-bring-attachments-sent-over-from-servicenow-in-as-internal-comments/5235/1 "2024-11-04T07:52:21Z")

_Originally asked by Champ Yarbrough on 15 June 2022 [(original question)](https://oldcommunity.exalate.com/questions/58491140)_ * * * * * * ---

_Answer by Jillani Fazal on 16 June 2022_ Hi Champ Yarbrough Please check this link where the solution is provided in order to sync the attachments as an internal comment in ZD. [Attachment in internal Zendesk comment ?](https://oldcommunity.exalate.com/display/exacom/questions/11340525/attachment-in-internal-zendesk-comment-)_(old community)_ Here is another link, which you may find useful: [mapping internal/public attachments from SD to ZD](https://oldcommunity.exalate.com/questions/42830527/mapping-internalpublic-attachments-from-sd-to-zd)_(old community)_ Regards, Jillani * * *