I am experiencing an issue with a custom field for the sync "MS_Teams_to_Zendesk" connection. I am trying to sync a field from JIRA ("requesterChannelLink") to Zendesk which works perfectly for one custom field ("Link to Slack Thread") in Zendesk but will not for another named "Link to MS Teams". I believe I have updated everything correctly but getting an error.
// issue.customFields."Link to Slack Thread".value = replica.customFields."requesterChannelLink".value
issue.customFields."Link to MS Teams".value = replica.customFields."requesterChannelLink".value
Now the other question is what is the type of the custom field on ZenDesk? Regards, Serhiy
I am experiencing an issue with a custom field for the sync "MS_Teams_to_Zendesk" connection. I am trying to sync a field from JIRA ("requesterChannelLink") to Zendesk which works perfectly for one custom field ("Link to Slack Thread") in Zendesk but will not for another named "Link to MS Teams". I believe I have updated everything correctly but getting an error.
Hi,
Could you please share your incoming and outgoing script?
Regards.
Exalate Support
Given my insight into the case the rules are:
Now the other question is what is the type of the custom field on ZenDesk?
Regards, Serhiy