3 answers

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   • Syed Majid Hassan
   • May 17, 2023

   HI George Smith,

   
   

   I have worked on this case and ensured that the following is happening:

   • Only internal comments from ZD side are considered for sync
   • Only internal comments that contain the word #DEV# are sent to Jira. 

   
   

   In order to configure this, we need to ensure that we filter out the comments in the ZD outgoing script:

   Zendesk outgoing

   replica.comments  = issue.comments.findAll { 
       comment ->
       if (comment.internal)
           comment.body =~ /#DEV#(.*)/
   }

   You can definitely play around with the regular expression here to modify the selection. 

   
   

   On the Jira side, you can continue to use the standard line for comments handling in the Incoming script:

   Jira Incoming

   issue.comments     = commentHelper.mergeComments(issue, replica)

   
   

   Here is a short video demonstrating the scripts in action:

   
   

   Hope it helps!

   
   

   Thanks

   Majid

   
   

   
   

   
   

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   • Syed Majid Hassan
   • May 22, 2023

   HI Kazim, 

   Can you change the Jira Incoming line to:

   issue.comments     = commentHelper.mergeComments(issue, replica, {
       comment ->
       comment.body = comment.body.substring(5)
       comment
   })

   
   

   and see if that resolves the issue.

   Thanks

   Majid

   
   

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   1. Syed Majid Hassan

      • Jun 05, 2023

      Hi Kazim Yildirim ,

      Are you all set on this one please?

      Thanks

      Majid

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   • Kazim Yildirim
   • May 22, 2023

   This works fine for me.

   Thanks!

   
   

   PS: One topic to optimize...what to do, not to display the hashtag #DEV# on JIRA side?

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