The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
You should use the Exalate now POST function after the reopened state in Jira. See: https://docs.exalate.com/docs/exalate-now-post-function
ArielAdd your comment...
We have a use case question which we'd like to achieve with Exalate.
When we move a Jira ticket to reopened state (let's say we perform transition x), the Exalated ADO ticket should close, and another (new) ticket should be created in ADO. We would like to keep links to both tickets though.