Show attachments in Jira Service Management comments

 
1
0
-1

Hi,


I have connection from ServiceNow to Jira Service Management project. The attachments are synchronised from Snow to JSM. But I want to show these attachments in comments as well. 


Does Exalate support this use case?


Thanks,

    CommentAdd your comment...

    1 answer

    1.  
      2
      1
      0

      Hi,


      Yes, this use case can be supported through JSM.


      Here are the points as part of requirement of the use case:

      • Snow will comments and attachments, so will sync comments as it is in JSM plus we will add one new comment which has all attachments 
      • If there are new attachments then new attachments will be shown in new comment 
      • e.g, You created incident with 2 comments and 3 attachments, in that case JSM will have 2 comments same as Snow and one additional comment which contains 3 attachment preview. Now if Snow tickets get update and have 1 comment and 2 attachment then in JSM you will have 2 more comments, one for comment of Snow and another for remaining 2 new attachments. so total 5 comments in JSM. 


      Here is the Script snippet:


      issue.comments     = commentHelper.mergeComments(issue, replica)
issue.attachments  = attachmentHelper.mergeAttachments(issue, replica)

def newAttachments= replica.addedAttachments
def allNames=[]
  
newAttachments.collect {attachment ->
def fileName=attachment.filename

def matcher  = fileName =~ /([^\\s]+.(?i)(gif|jpe?g|tiff?|png|webp|bmp)$)/ 
if(matcher.find())
{
         allNames.add("!"+fileName+"|thumbnail!")
}
else
{
    allNames.add("[^"+fileName+"]")
  }
}
 def newComment=allNames.join(" ")
def allComments=commentHelper.addComment(newComment, false,issue.comments)
int i=0;
for(comment in allComments){
    i++;
    if(i==allComments.size()){
    comment.internal=false
    }
}
issue.comments =allComments

      Let me know in case of any concerns.


      Thanks,

      Sonal

        CommentAdd your comment...