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The code which achieves the aforementioned requirements is the following:
The entire code is attached here.
A demonstration of how this works can be found in the attached video:ZD Jira many to one + comment customization.mp4
Thanks
MajidAdd your comment...
Requirements for ZD-Jira integration:
1. Any comments arriving back from Jira must appear as Internal Notes in Zendesk
2. Only certain comments from Jira should be synced back to ZD i.e. comments starting with [ZD:]
3. The organization and Zendesk ticket number should be reflected in the Environment field in Jira.
Multiple to one sync requirements:
1. Multiple Zendesk tickets to be linked to same Jira issue.
2. The Environment field in Jira should have information of all the linked tickets.
3. Any updates from Jira should follow the general rules stated above.