The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
Bishihai So the connection is either deactivated or deleted but the issues related to that connection are still the sync-queue, correct?
Thank you for the confirmation. Please create a support ticket, add all the information and mention the environments on the both sides for example: Jira on Prem, Jira on Cloud, ADO etc. We will be more than happy to address it there.
Looking forward to it.
Ticket link: https://support.idalko.com/plugins/servlet/desk/portal/8/EASE-15170
Thank you very much for your support
Hi Jillani Fazal
The issue association link has actually been canceled, but the plug-in tool still shows that it is synchronizing, and the Clean- up tool cannot disconnect the synchronization
Would it be possible for you to elaborate the scenario, please?
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