1
0
-1
1 answer
- 10-1
Hi,
Your alternatives could be to make this fields, ("CBA Ticket Level", "CBA Company", "CBA System")not necessary for the transition "id":"1021") or synchronize those fields.
Feel free to contact us back for further questions.
Kind regards,
Add your comment...
Zendesk is blocked on issue tracker
Error impact: Relation
Error type: Sync rules error
After that message, our tickets stopped to be synced to our customer’s Zendesk from Jira.
What is causing it? That is the first time we experience this type of error and it is causing so many issues to my colleagues.
services.jcloud.exception.JiraCloudTrackerException: Could not perform a transition `{"transition":{"id":"1021"}}` for issue with id `55,008`: "CBA Ticket Level" is mandatory to solve the issue, please select a valid option.; "CBA Company" is mandatory to solve the issue, please select a valid option.; "CBA System" is mandatory to solve the issue, please select a valid option.. at services.node.JCloudTrackerExceptionCategoryService.generateCouldNotPerformTransitionForIssueJir