and tried this code in my outgoing sync. replica.request = catalogTask.request.display_value
In the incoming sync, the value is blank (Checked this by deliberately generating an error for this in the incoming sync). I tried the same for Request Item field and that seems to be working fine.
I am trying to synchronize catalog task from ServiceNow to Task in Jira and unable to map 'Requested For'.
I am getting this in the Rest API response
"request": { "link": "https://ven03945.service-now.com/api/now/table/sc_request/0898e140876733009ffb8467a7cb0bb8", "value": "0898e140876733009ffb8467a7cb0bb8" },
and tried this code in my outgoing sync.
replica.request = catalogTask.request.display_value
In the incoming sync, the value is blank (Checked this by deliberately generating an error for this in the incoming sync).
I tried the same for Request Item field and that seems to be working fine.
I even referred this documentation link but found that 'Requested for' sync detail is not mentioned there.
https://docs.idalko.com/exalate/display/ED/ServiceNow%3A+fields+and+entities+available+for+synchronization
Can someone guide me on this?
Thanks.
Hi Dhiren,
Can you please try as per below documentation?
https://docs.idalko.com/exalate/x/pQruAg
Feel free to contact us back for further questions.
Kind regards,
Hi Harold Oconitrillo ,
I already tried with that but it does not seem to be working for me.
Also, I referred this documentation
https://docs.idalko.com/exalate/display/ED/ServiceNow%3A+fields+and+entities+available+for+synchronization
where it has no variable available for Requested_for field in the catalog task in servicenow.
Thanks,
Dhiren