1
0
-1

I tried with this logic in the outgoing sync in ServiecNow side.


if(entity.tableName == "sc_request") {
    replica.key            = entity.key
    replica.summary        = entity.short_description
    replica.description    = entity.description
    replica.attachments    = entity.attachments
    replica.comments       = entity.comments
    replica.state          = entity.state
}


The internal name of Request is sc_request and I got this from 'Tables' section.


I tried to exalate this ticket, but it's not working due to some reason. Please let me know how do I sync this.


Thanks,

Dhiren

    CommentAdd your comment...

    1 answer

    1.  
      1
      0
      -1

      Hi Dhiren Notani 


      • What is not working?
      • Did you try it with the entity sync status form (in the exalate console)
      • Is the trigger selecting the right records
      • What else did you tried


      1. Dhiren Notani

        Hi Francis Martens (Exalate) 


        The Request entity from ServiceNow is not getting synced to Jira

        Yes, I tried it with the manual mode using entity sync status form (with entity as sc_request)

        Trigger is selecting the records, as I tapped on bulk exalate and a popup was seen and it said you are about to exalate 1 record.

        I tried all this but still the status of synchronization was not changed. (It remained 'Not Synchronized' even with manual mode). 


        if(entity.tableName == "sc_request") {
            replica.key            = entity.key
            replica.summary        = entity.short_description
            replica.description    = entity.description
            replica.attachments    = entity.attachments
            replica.comments       = entity.comments
            replica.state          = entity.state
        }


        This was my outgoing script in ServiceNow.


        For Jira incoming, it was the out-of-the-box script.


        Thanks,

        Dhiren

      CommentAdd your comment...