Jira to SNow syncs are failing

 
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Hi There,


Could you please confirm whether we are doing it correctly? We are trying with following Sync rules but incidents are not getting created in SNow.

Jira Outgoing Sync:


replica.issuetype = issue.issuetype

replica.summary          = issue.summary

replica.service_offering = issue.customFields."Service type"

replica.priority = issue.priority

replica.urgency = issue.customFields."customfield_10115"

replica.impact = issue.customFields."customfield_10109"

replica.assignment_group = issue.customFields."Assignment Group"


SNOW Incoming Sync:


if(firstSync)
{
    entity.tableName = "incident"
	
	entity.u_type = "Incident"
    
    entity.short_description = replica.summary

    entity.service_offering = replica.service_offering.value
    
    entity.assignment_group = replica.assignment_group.value 
	
}


Thanks

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