ServiceNow comments internal in Zendesk

 
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I want all the comments coming over from ServiceNow to come over as internal comments. Currently, they show as public comments and this disrupts the functioning of Zendesk SLAs.


  1. Harold Oconitrillo

    Hi,

    You may refer to the below documentation

    https://docs.idalko.com/exalate/x/LQB1Aw

    https://docs.idalko.com/exalate/x/KwB1Aw

    Feel free to contact us back if you have any further question or comment.


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