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Hello ,
When closing PRB in Jira, I have below payload from Jira SD to SN:
"Status Name": "Closed", "description": "DESCR",
I have below status mapping in SN incoming script:
// Status mapping def statusMapping = [ // Jira state <-> SNOW state "Identification" : "New", "Ready for Analysis" : "Assess", "In Analysis" : "Root Cause Analysis", "Pending" : "Fix in Progress", "Resolved" : "Resolved", "Closed" : "Closed" ] def remoteStatusName = replica."Status Name" entity.setStatus(statusMapping[remoteStatusName] ?: remoteStatusName) entity.description = replica.description + ", A.remoteStatusName: " + remoteStatusName + ", B.Jira PRB status: " + replica."Status Name" + ", C.statusMapping[remoteStatusName]: " + statusMapping[remoteStatusName]
Last line (entity.description =…. ) is for diagnosis purposes to set PRB description in SN and to save other variables.
So when closed state comes from Jira, description field in SN looks as below:
DESCR, A.remoteStatusName: Closed, B.Jira PRB status: Closed, C.statusMapping[remoteStatusName]: Closed
but PRB in SN is still resolved. Why state doesn't change to closed ?
Proxy user has all required credentials: I am able to close PRB in SN when I impersonate proxy user in SN.
Hello ,
When closing PRB in Jira, I have below payload from Jira SD to SN:
I have below status mapping in SN incoming script:
Last line (entity.description =…. ) is for diagnosis purposes to set PRB description in SN and to save other variables.
So when closed state comes from Jira, description field in SN looks as below:
but PRB in SN is still resolved. Why state doesn't change to closed ?
Proxy user has all required credentials: I am able to close PRB in SN when I impersonate proxy user in SN.