We use exalate to send tickets (Zendesk) to our IT department. The customer details shouldn’t be fully synced, however they do need the customer’s mail address.
Currently we add it in a comment, but we’d like to have the mail address in a ticket field.
Is it possible to populate a Text Field in Zendesk?
We use exalate to send tickets (Zendesk) to our IT department. The customer details shouldn’t be fully synced, however they do need the customer’s mail address.
Currently we add it in a comment, but we’d like to have the mail address in a ticket field.
Is it possible to populate a Text Field in Zendesk?