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We use exalate to send tickets (Zendesk) to our IT department. The customer details shouldn’t be fully synced, however they do need the customer’s mail address.

Currently we add it in a comment, but we’d like to have the mail address in a ticket field.


Is it possible to populate a Text Field in Zendesk?

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    1 answer

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      Hallo 


      first of all I am not a Zendesk user/Admin but maybe this documentation can will help you:


      https://docs.idalko.com/exalate/display/ED/Zendesk%3A+custom+fields+synchronization


      Regrads Eileen 

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