1 answer
- 10-1
Destri Weir
Is this Jira Cloud or Jira On Premise?
Can you consider to use comment restrictions. For instance - if the JSD comment needs to be shared publicly, change the comment restriction from the default to 'Public'
The logic to make a customer facing comment can then be implemented in the incoming sync on the JSD side.- Destri Weir
Francis Martens (Exalate) Jira Cloud. I asked a question here with more detail: Issue adding comments and internal; internal comments appear in customer portal. Basically all comments from Jira to Service Desk are coming through as external, and I want them to be internal (so that they are visible in the Service Desk project, but not on the customer portal). I included my script in the linked question (I referred to the documentation, but all comments are still visible in the customer portal). I'm sure it's a minor syntax issue, and it's definitely user error, but I can't seem to figure it out.
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I want to sync the comments between a Jira Software project and a Jira Service Management project.
Thanks a lot!
Did you get bullet item 2 "All comments which will be posted in Jira Software should be sync to JSM project as internal comment" to work correctly?
I am trying to do the same, and I cannot get it to work correctly.