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Hello,


Exalate has stopped working completely. Support advised to share the issue here. This error is generating on the Zendesk side.


Unexpected error occurred. The customfield `Request Type` was assigned to 
`value=Onboard new employees class=java.lang.String`,
but it should have been set to a custom field object
<a href="https://docs.idalko.com/exalate/x/vQKOAQ" target='_blank' rel='noopener noreferrer'>
Generate an exalate support.zip file</a> and contact support.
  1. Andrew Boeger

    Thank you Ariel Aguilar

    I see the issue now on the Zendesk side (trying to set the object to a String). Going to try a few things to resolve. (smile)

  2. Harold Oconitrillo

    Andrew Boeger, This is great. Please let us know the outcome or if you need further assistance.

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1 answer

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    Hi Andrew,

    You can refer to: https://docs.idalko.com/exalate/x/1AF1Aw

    To fix this problem on your configuration.

    Kind regards,

    Ariel

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