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1 answer
- 10-1
Can you try on Zendesk incoming:
replica.addedComments.each { it.executor = nodeHelper.getUserByEmail(it.author?.email) } issue.comments = commentHelper.mergeComments(issue, replica, { comment -> comment.internal = true comment } )Kind regards,
Ariel
- Matt Stone
Yes thank you! Thank you for the fast response too!
- Matt Stone
Resolved
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hen another user in Jira makes a comment in jira, it comes into zendesk as my name not theirs. I attached a screen show, The highlighted name is my name, but I did not make that comment.
This is the outgoing code from Jira we are using:
replica.comments = issue.comments.findAll { !it.internal }
This is the incoming code for zendesk we are using:
issue.comments = commentHelper.mergeComments(issue, replica, {
comment ->
comment.internal = true
comment
}
)
I need comments to show up as the actual user making the comments.