I am trying to link Azure DevOps with ServiceNow to create some visibility into the development process for the project management teams do for time/bug tracking. I have the two integrated to the point where I can create a user story in ADO and it syncs and creates a story in SNow, same for bugs and incidents, tasks and tasks, etc.
The problem I need help with it how to maintain the relationships between workitems. I can create a user story in ADO and it syncs. Then I can create a bug that relates to that story as a child item and it syncs, but the relationship doesn't carry over. I notice that there doesn't appear to be a workItem property for the relationship in the list of syncable properties. I'm not sure what the record key is in ADO for specific work items either.
I assume same of you have already gotten this to work. Just hoping you can help me out.
Hello,
I am trying to link Azure DevOps with ServiceNow to create some visibility into the development process for the project management teams do for time/bug tracking. I have the two integrated to the point where I can create a user story in ADO and it syncs and creates a story in SNow, same for bugs and incidents, tasks and tasks, etc.
The problem I need help with it how to maintain the relationships between workitems. I can create a user story in ADO and it syncs. Then I can create a bug that relates to that story as a child item and it syncs, but the relationship doesn't carry over. I notice that there doesn't appear to be a workItem property for the relationship in the list of syncable properties. I'm not sure what the record key is in ADO for specific work items either.
I assume same of you have already gotten this to work. Just hoping you can help me out.
Thanks,
Jack