How to handle automatic JIRA Status changes

 
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Hi ,

we have some of the jira statuses which move to the next status automatically

ex:If a defect status is marked as "Approved" it transitions into "IT OPS to Deploy" automatically

so these kind of auto transitions are not getting updated in ALM ,because there is no event triggered when the status transtion happens automatically.

In such cases there is a descrepancy in the status ,and sometimes the status is getting set to the old status whichever is there is ALM.

How to over come this issue?

see attachment for example.

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    2 answers

    1.  
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      -1

      below are the lines from alm end


      defect.summary = replica.summary
      //defect.description = replica.description
      defect.attachments += replica.addedAttachments
      defect.attachments -= replica.removedAttachments
      defect.commentsArea = commentHelper.mergeCommentsIntoCommentsArea(defect, replica)
      defect.status = qcHelper.getStatus(replica.status?.name)



      and below are the lines from Jira

      StatusSync.receiveStatus(
      true,
      [

      "Open": "Requested",
      "Approved" : "Approved",
      ],
      replica,
      issue,
      nodeHelper
      )

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      1.  
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        Hi Sandeep,


        Can you show us the lines that you're using in your scripts to synchronize status with HP?


        This documentation link should serve as a guide https://docs.idalko.com/exalate/pages/viewpage.action?pageId=19631707


        Thanks,


        André

        1. SANDEEP ADE

          below are the lines from alm end


          defect.summary = replica.summary
          //defect.description = replica.description
          defect.attachments += replica.addedAttachments
          defect.attachments -= replica.removedAttachments
          defect.commentsArea = commentHelper.mergeCommentsIntoCommentsArea(defect, replica)
          defect.status = qcHelper.getStatus(replica.status?.name)



          and below are the lines from Jira

          StatusSync.receiveStatus(
          true,
          [

          "Open": "Requested",
          "Approved" : "Approved",
          ],
          replica,
          issue,
          nodeHelper
          )

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