Add internal note in Zendesk with GitHub reporters username

 
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I am trying to add an internal note to a Zendesk ticket on the first exalate sync that will add the username of the GitHub reporter and also the replica.key. Here is what I'm trying:


//add note about github username
if (firstSync) {
     def github_username = []
     github_username = nodeHelper.getUser(replica.reporter?.username)
        issue.comments = 
            comment.internal = true
            comment.body = github_username + replica.key 
}


I am getting the following error:

Error impact: Relation

Error type: Incoming script error

For input string: "{this is the github username}"

  1. Ariel Aguilar

    Hi Sydney,

    Maybe you can try

    Incoming Zendesk:

    if (firstSync) {
issue.comments = commentHelper.mergeComments(issue, replica,                     
            { it.internal = true
            comment ->
            comment.body = "Reported by user: " + 
 replica.reporter.username + " and reference key: " + replica.key
			comment 
                    }
)
}

    Kind regards,

    Ariel

  2. Sydney Hollingsworth

    Hi Ariel,


    Thanks, copy and pasting this wouldn't let me save so I edited to:


    if (firstSync) {
issue.comments = commentHelper.mergeComments(issue, replica, { 
    comment ->
        comment.internal = true
        comment.body = "Reported by user: " + 
        replica.reporter.username + " and reference key: " + replica.key
        comment 
    }
)
}



    Update: This does not work. Can you help further? 

  3. Ariel Aguilar

    Hi Sydney,

    Can you please try:

    if (firstSync) {
issue.comments = commentHelper.addComment("Reported by user: " + 
        replica.reporter.username + " and reference key: " + replica.key, false, issue.comments) 
} else {
  issue.comments     = commentHelper.mergeComments(issue, replica)
}

    Kind regards,

    Ariel

  4. Sydney Hollingsworth

    Update: 


    if (firstSync) {
issue.comments = commentHelper.addComment("Reported by user: " + replica.reporter.username + "\n GitHub URL: " + issueUrl, issue.comments)
}

    this seems to do the trick!

  5. Ariel Aguilar

    Ok great, I added the false statement since you may not want to add this comment to the replica, so if a new comment is added in Zendesk the just added comment won't show on GitHub side, but only the new ones. Also, the else clause in case you want to make a second sync.

    Kind regards,

    Ariel

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