When I send a jira ticket to zendesk it arrives in HTML and I want it to arrive in plain text, how can that be configured?

 
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When I send a jira ticket to zendesk it arrives in HTML and I want it to arrive in plain text, how can that be configured?

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      Hi Mariano

      Theres 2 approaches to this and depending on the field you are trying to sync you may use one approach or the other:

      1. Use striphtml method which removes HTML tags completely, https://docs.idalko.com/exalate/x/ewLBAg
      2. The alternative is to pass the field as markdown to maintain the format, https://docs.idalko.com/exalate/x/ggXHAw


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