Note
Currently, you cannot sign-up to the community. We're fixing the issue. Sorry for the inconvenience. Please use AIDA (check below) for any queries.
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
The challenge is a follows
Whenever a ticket is created on behalf of a certain user, that certain user is added as a 'cc' user.
This customer would like to set this user as the reporter of the twin