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At the moment, when we need to sync from JIRA Cloud to Azure DevOPS, we use the Exalate buttons on the issue. This is a very manual process.
To overcome this, we have setup a trigger
project = PMA AND Organizations = Pembroke AND issuetype not in subTaskIssueTypes() AND "Payment Mechanism" in (SLA, License, Project) AND issuetype in (Story, Incident, Task) AND "SFDC Case Number[Short text]" is EMPTY and "Sync with Hamilton DevOPS[Checkboxes]" is not EMPTY
The idea here is that only tickets that match the following conditions are automatically Exalated
Thus only tickets we mark to be sync'd will go through.
We updated one ticket to meet all these conditions and verified via JQL that this is the only one listed
But nothing happens. The ticket is not syncing.
Is there a time delay? Or something that would prevent it from Syncing?
Nothing in Sync logs
Nothing in Errors
Seems it was a massive time delay ... took about 30min to trigger
Hi Charlie Schonken Did you update the issue?What happens is
As long as you don't touch the issue, there will be no sync happening.
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