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- 10-1
You could create your own placeholders and replace these in the incoming sync on the zendesk side.
For instance if '{ticket.title}' needs to be replaced you can then have on the zendesk side
issue.comments = commentHelper.mergeComments(issue, replica, { comment -> def body = comment.body body = body.replace("{{ticket.title}}", issue.summary) body = body.replace("{{ticket.description}}", issue.description) comment.body = comment.author.displayName +" commented on ${replica.key}: \n \n" + body }
- Andrew Hogan
Thanks Francis,
Is there any way to pick up values that Jira doesn't have, such as {{ticket.requester.first_name}}
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When a comment is synced from our Jira to Zendesk, it would be handy if we could use the Zendesk placeholders, such as: {{ticket.title}}
When we try using those codes in a Jira comment, it reaches Zendesk as: \{\{ticket.title}}.
Is there a way our users can add the placeholders in a Jira comment and have Zendesk apply the value substations when a comment is synced?
Our Zendesk sync code for comments is:
Thanks.