Post only 1 comment after ticket is resolved/closed

 
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I have a connection between my Jira Server and Jira Service Desk and I was able to create a configuration that will post a comment in the ticket on SD after my ticket on Jira is resolved or closed.


My current problem is that my configuration will post a new comment after every new change of status. Is there any way to prevent and post only 1 comment, regardless if the ticket is resolved and later closed, for example.

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    2 answers

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      One approach you can take to solve this one is to consult the previous replica.
      The previous replica contains the content of the message preceding the current message.

      For instance - I assume that whenever an issue is resolved, the resolution is set on the remote issue.
      Following code will add the comment only once


      // Previous is only available if there was a previous sync, so firstSync is false
if (!firstSync && previous.resolution == null && replica.resolution != null) {
   // add comment that the issue has been resolved 
}


      You could also add a comment when the issue gets reopened

      if (!firstSync && previous.resolution != null && replica.resolution == null) {
   // add comment that the issue has been reopened 
}



      Another example can be found on the documentation site
      How to convert remote status changes to local comments

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      1.  
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        Hi Francis, this help me to achieve what I need. I also added the remote status changes but with a small change, in order to not provide status when the ticket is resolved/closed. The comment for these statuses will come from your code:



        // Add a comment when the remote issue has been updated
if (!replica.status.equals(previous?.status) && replica.resolution == null) {
String message = "${replica.key}: Status updated from '${previous?.status?.name}' to '${replica?.status?.name}'"
issue.comments = commentHelper.addComment(issue.comments){ comment ->
comment.body = message
comment.restrictSync = true
comment.internal = false
}
}

// Add a comment when the remote issue has been resolved
if (!firstSync && previous.resolution == null && replica.resolution != null) {
String syncissue_done = "Development for Ticket '${replica.key}' has been completed"
issue.comments = commentHelper.addComment(issue.comments){ comment ->
comment.body = syncissue_done
comment.restrictSync = true
comment.internal = false
}
}
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