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Hi,in the ZD incoming i have these:
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)issue.comments = commentHelper.mergeComments(issue, replica){it.internal = true}
however, when an attachment is being added in an internal comment on JSD, it goes into a public message on ZD. the text of the comment goes private, but the file, is public. Please advise how to resolve.
Thanks
Ben
Hi!
You should find your answer here: Attachment in internal Zendesk comment ?
Best,
Juan
Hi,
in the ZD incoming i have these:
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
issue.comments = commentHelper.mergeComments(issue, replica){it.internal = true}
however, when an attachment is being added in an internal comment on JSD, it goes into a public message on ZD. the text of the comment goes private, but the file, is public.
Please advise how to resolve.
Thanks
Ben