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2 answers
- 10-1
Hi! Could you try:
if (issue.status?.name == "closed"){ return }
If that doesn't work. You will need to also check the remote status (replica.status.name is not the one that would close your zendesk ticket.
if (issue.status?.name == "closed" || replica.status.name == "Closed"){ return }
Use the right status name for the replica status.
Add your comment... - 10-1
Hi ben friedman
This article should help you https://docs.idalko.com/exalate/display/ED/isIssueEditable
Best,
Mariia- Juan Grases
Unfortunately this only works for Jira Cloud
Add your comment...
Hi,
i have a sync between ZD and JSD.
some tickets in ZD are getting to 'closed' status. on ZD, both incoming and outgoing are set with
if (issue.status == "closed"){
return
}
(not sure its needed, since it doesnt seem to work and was only added after i got the error).
what can i do to avoid the error from appearing?