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Hi Support, 
When I tried to sync up a project with another company, I set everything in place except the receiver project can't that set up trigger condition and there was a pop-up message here.

Can you help?

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    1 answer


      Can you try out to run the jql by logging in as the proxy user and see what gives?

      1. allenhsieh

        I tried another JQL as attached, the message just did not pop up again?
        why is that and does the JQL are correct in your opinion to trigger an auto-sync up?

      2. Francis Martens (iDalko)

        Can you rephrase the question - I don't understand

      3. Francis Martens (iDalko)

        btw - you can also use a trigger such as 

        status in ("pending", "waiting for debrief")

        It is performance wise smarter as each trigger will be run against each issue create/update event.

      4. allenhsieh

        So you were saying it my workflow has 4 statuses, for example, it is better to choose only one status to trigger a sync up?

      5. Francis Martens (iDalko)

        No - it is an optimization of the triggers.  Instead of 2 triggers you can have the same effect with a single trigger

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