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1 answer


    Are you referring to Approval flows in Service Desk?
    Can you detail out the use case?

    1. Monika Jurkiewicz

      Jira SD synced with Supplier A JSD.

      Supplier A fills out a Change Request type in own JSD and assigns it to our Jira. 

      A ticket gets created and Change approvers are added automatically? manually? for this type of change request 

      Once approved by stakeholders using our Jira, Supplier A gets a notification and is able to proceed with the change

    2. Francis Martens (iDalko)

      So - once approved - issue at Supplier needs to move to a new status?
      The approval flow is completely handled on your side, the outcome is reflected in the status, and that status change is like a green light to continue on the issue?

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