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The error is rather related with line:
issue.reporter = nodeHelper.getUser(replica.customKeys.reporter?.name) ?: exalate
Where you are using a non declared variable
exalate
. You probably want to remove that default case or get an actual use using:issue.reporter = nodeHelper.getUser(replica.customKeys.reporter?.name) ?: nodeHelper.getUserByEmail("default@exalate.com")
Using the right default email.
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We want to sync fields Requested For & Item from SNOW to Jira. Both of these fields are of Reference type.
Please have a look on Sync rules from Jira and SNOW:
SNOW Outgoing:
Jira Incoming:
Error Message: