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   • André Leroy-Beaulieu Castro
   • Sep 23, 2020

   Hi!

   
   

   To synchronize ServiceNow Assignment Groups to Jira Assignees bi-directionally, you will need to create a mapping between assignment groups and corresponding users in Jira, for example:

   
   

   Jira Outgoing Sync:

   replica.assignee = issue.assignee

   
   

   
   

   Jira Incoming Sync:

   
   

   def assigneeMapping = ["Assignment Group A":"jirauser@example.com",
                          "Assignment Group B":"jirauser2@example.com"]
   issue.assignee = nodeHelper.getUserByEmail(assigneeMapping[replica.assignment_group])

   
   

   ServiceNow Outgoing Sync:

   if(incident.assignment_group && incident.assignment_group != "")){
     replica.assignment_group = incident.assignment_group?.displayValue
   }

   
   

   ServiceNow Incoming Sync:

   def assignmentGroupMapping = ["jirauser@example.com":"Assignment Group A",
                          "jirauser2@example.com":"Assignment Group B"]
   def localAssignmentGroup = assignmentGroupMapping[replica.assignee?.email]
   incident.assignment_group = nodeHelper.getReference("assignment_group", "name", localAssignmentGroup)

   
   

   Thanks,

   
   

   André

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