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Hi, we have installed a trial version for testing purposes (connection DEV Azure <->JIRA).
We also configured connection but when trying exalate we got a license error.

The flow is as follow

waiting for remote->in progress->license error->UNDER CLEANUP

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      Did you install a trial license on both sides of the connection?


      1. Joanna Kwiatek Tokarz

        As far as I know from my dev ops team there were no license details and they used the code. Is it the same thing?



      2. Francis Martens (Exalate)

        Hi Joanna Kwiatek Tokarz

        You need to install a license on the Exalate for Azure Devops and one on the Jira.
        These are different things.

        Can you have it checked - and let us know

      3. Joanna Kwiatek Tokarz

        How can we get a trial license? From what I know my dev ops team doesn't have it. screen attached. So should I provide my personal email? it will be ok?

      4. Francis Martens (Exalate)

        Hi Joanna Kwiatek Tokarz


        It depends on the platform.
        On Azure DevOps - head over to the License Details in the Exalate Console, and request an evaluation license there. - Check following documentation


        On Jira - head over to the manage apps - and follow the UPM dialog to get an evaluation license


        Let me know if it helps

      5. Joanna Kwiatek Tokarz

        We got it and start testing.

        Thank you.

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