Zendesk has a feature known as side-conversations that is meant to ease the communication with external parties (via email). In this use case we will use this Zendesk feature to create tickets in remote systems - in this example we use two Jira instances, but could be any system supported by Exalate.
In order to set this up, please follow these steps:
Now support agents are able to run macros and create side conversations to talk to the Development and QA teams on seperate threads, and no one ever has to leave there favored work system!
A very demonstration of the end result is here: