# Latest **URL:** https://community.exalate.com/latest.md?page=1 [Latest](https://community.exalate.com/latest.md) · [Categories](https://community.exalate.com/categories.md) · [Tags](https://community.exalate.com/tags.md) **Page:** 2 --- ## [Jira Cloud - Version 5.37.0](https://community.exalate.com/t/jira-cloud-version-5-37-0/8322)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [August 25, 2026, 1:53pm UTC](https://community.exalate.com/t/jira-cloud-version-5-37-0/8322 "2026-08-25T13:53:35Z")
:loudspeaker: Released for Jira Cloud on August 26th, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-7804 - Fixed timeouts when syncing issues with a large number of issue links … --- ## [Freshservice - Version 5.37.0](https://community.exalate.com/t/freshservice-version-5-37-0/8320)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [August 24, 2026, 3:51pm UTC](https://community.exalate.com/t/freshservice-version-5-37-0/8320 "2026-08-24T15:51:04Z")
:loudspeaker: Released for Freshservice on August 25th, 2026 In this release, we’ve implemented the following: :sparkles: Improvement XLT-6985, XLT-7605 - Addressed security vulnerabilities --- ## [Freshdesk - Version 5.37.0](https://community.exalate.com/t/freshdesk-version-5-37-0/8319)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [August 24, 2026, 3:44pm UTC](https://community.exalate.com/t/freshdesk-version-5-37-0/8319 "2026-08-24T15:44:28Z")
:loudspeaker: Released for Freshdesk on August 25th, 2026 In this release, we’ve implemented the following: :sparkles: Improvement XLT-6985, XLT-7605 - Addressed security vulnerabilities --- ## [Asana - Version 5.37.0](https://community.exalate.com/t/asana-version-5-37-0/8318)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [August 24, 2026, 3:42pm UTC](https://community.exalate.com/t/asana-version-5-37-0/8318 "2026-08-24T15:42:10Z")
:loudspeaker: Released for Asana on August 25th, 2026 In this release, we’ve implemented the following: :sparkles: Improvement XLT-6985, XLT-7605 - Addressed security vulnerabilities --- ## [ServiceNow - Version 5.37.0](https://community.exalate.com/t/servicenow-version-5-37-0/8317)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [August 24, 2026, 3:40pm UTC](https://community.exalate.com/t/servicenow-version-5-37-0/8317 "2026-08-24T15:40:36Z")
:loudspeaker: Released for ServiceNow on August 25th, 2026 In this release, we’ve implemented the following: :sparkles: Improvement XLT-7781 - Adapted authentication to the upcoming ServiceNow basic auth restrictions … --- ## [Salesforce - Version 5.37.0](https://community.exalate.com/t/salesforce-version-5-37-0/8316)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [August 24, 2026, 3:38pm UTC](https://community.exalate.com/t/salesforce-version-5-37-0/8316 "2026-08-24T15:38:22Z")
:loudspeaker: Released for Salesforce on August 25th, 2026 In this release, we’ve implemented the following: :sparkles: Improvement XLT-6985, XLT-7605 - Addressed security vulnerabilities --- ## [Display Multiple Connected Issues in a Rich Text Field in Jira Cloud](https://community.exalate.com/t/display-multiple-connected-issues-in-a-rich-text-field-in-jira-cloud/8314)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 0\ **Last updated:** [August 22, 2026, 12:59am UTC](https://community.exalate.com/t/display-multiple-connected-issues-in-a-rich-text-field-in-jira-cloud/8314 "2026-08-22T00:59:53Z")
This use case is designed for scenarios where a single Jira Cloud issue is connected to multiple remote tickets or issues. It allows you to display information from all those connected items, such as their key, summary, … --- ## [How to Synchronize Remote Entities to Zendesk Organizations](https://community.exalate.com/t/how-to-synchronize-remote-entities-to-zendesk-organizations/8313)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 0\ **Last updated:** [August 21, 2026, 10:04pm UTC](https://community.exalate.com/t/how-to-synchronize-remote-entities-to-zendesk-organizations/8313 "2026-08-21T22:04:31Z")
This example shows how to create or update a Zendesk Organization based on an entity synchronized through Exalate. In this case, we are synchronizing a Salesforce Account → Zendesk Organization. The same approach can be… --- ## [Azure DevOps - Version 5.37.0](https://community.exalate.com/t/azure-devops-version-5-37-0/8312)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [August 21, 2026, 1:13pm UTC](https://community.exalate.com/t/azure-devops-version-5-37-0/8312 "2026-08-21T13:13:15Z")
:loudspeaker: Released for Azure DevOps on August 24th, 2026 In this release, we’ve implemented the following: :sparkles: Improvement XLT-6985, XLT-7605 - Addressed security vulnerabilities --- ## [Zendesk - Version 5.37.0](https://community.exalate.com/t/zendesk-version-5-37-0/8311)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [August 21, 2026, 1:08pm UTC](https://community.exalate.com/t/zendesk-version-5-37-0/8311 "2026-08-21T13:08:23Z")
:loudspeaker: Released for Zendesk on August 24th, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-7581 - Fixed admin console access requiring the full admin role for delegated admins … --- ## [Github - Version 5.37.0](https://community.exalate.com/t/github-version-5-37-0/8310)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [August 21, 2026, 1:01pm UTC](https://community.exalate.com/t/github-version-5-37-0/8310 "2026-08-21T13:01:50Z")
:loudspeaker: Released for Github on August 24th, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-5677 - Fixed a broken link to the node in the GitHub app configuration :sparkles: Improve… --- ## [New Exalate Dashboard](https://community.exalate.com/t/new-exalate-dashboard/8309)
**Author:** [@MarianaK](https://community.exalate.com/u/MarianaK)\ **Replies:** 0\ **Last updated:** [August 21, 2026, 12:31pm UTC](https://community.exalate.com/t/new-exalate-dashboard/8309 "2026-08-21T12:31:57Z")
:loudspeaker: Released for New Exalate on August 21, 2026 We’re excited to introduce the New Exalate Dashboard — a new way to monitor your sync activity over time. :sparkles: New Feature: Dashboard Get better visibility… --- ## [Manual Exalate to Multiple Connections for single issue in Jira Cloud](https://community.exalate.com/t/manual-exalate-to-multiple-connections-for-single-issue-in-jira-cloud/8295)
**Author:** [@chandg1](https://community.exalate.com/u/chandg1)\ **Replies:** 0\ **Last updated:** [August 19, 2026, 11:55am UTC](https://community.exalate.com/t/manual-exalate-to-multiple-connections-for-single-issue-in-jira-cloud/8295 "2026-08-19T11:55:18Z")
Hi Exalate Support Team, We have a question regarding the manual synchronization functionality in Jira Cloud. In our Jira Data Center instance, we are able to manually Exalate a single issue to multiple Exalate connect… --- ## [Possibility to sync Jira comments only if the start with a specific string](https://community.exalate.com/t/possibility-to-sync-jira-comments-only-if-the-start-with-a-specific-string/4656)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [August 19, 2026, 7:35am UTC](https://community.exalate.com/t/possibility-to-sync-jira-comments-only-if-the-start-with-a-specific-string/4656 "2026-08-19T07:35:09Z")
Originally asked by Gabriele Centinaro on 23 March 2021 (original question) Hi, I want comments to be sync only if they start with a specific string, something like ‘TO\_SYNC’. Is it possible to do that with some kind … --- ## [Could not create an work item with type \`\[System\] Service request\`](https://community.exalate.com/t/could-not-create-an-work-item-with-type-system-service-request/8279)
**Author:** [@rainer.kratzer](https://community.exalate.com/u/rainer.kratzer)\ **Replies:** 11\ **Last updated:** [August 18, 2026, 11:33am UTC](https://community.exalate.com/t/could-not-create-an-work-item-with-type-system-service-request/8279 "2026-08-18T11:33:59Z")
EASE-52926 Error: Could not create an work item with type \`\[System\] Service request\` on project \`FJI\`: Either the customer doesn’t have access to the request type, or the request type doesn’t exist.. It was already wo… --- ## [External script not working in Jira Data Center](https://community.exalate.com/t/external-script-not-working-in-jira-data-center/8267)
**Author:** [@kibeh](https://community.exalate.com/u/kibeh)\ **Replies:** 6\ **Last updated:** [August 14, 2026, 11:28am UTC](https://community.exalate.com/t/external-script-not-working-in-jira-data-center/8267 "2026-08-14T11:28:29Z")
I have a new external script (same location and permissions as existing external script), but when I try to use it in the Exalate outgoing script, it refuses to save. import util.TextHelper //works import util.WatcherH… --- ## [New Exalate - Version 4.3](https://community.exalate.com/t/new-exalate-version-4-3/8280)
**Author:** [@MarianaK](https://community.exalate.com/u/MarianaK)\ **Replies:** 0\ **Last updated:** [August 12, 2026, 9:50am UTC](https://community.exalate.com/t/new-exalate-version-4-3/8280 "2026-08-12T09:50:34Z")
:loudspeaker: Released for New Exalate on August 13th, 2026 We’re introducing a new update for New Exalate with connection labeling and a range of fixes improving stability and usability. :sparkles: New Features Connec… --- ## [DevOps \> Jira Attachments](https://community.exalate.com/t/devops-jira-attachments/4369)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 18\ **Last updated:** [August 12, 2026, 7:27am UTC](https://community.exalate.com/t/devops-jira-attachments/4369 "2026-08-12T07:27:13Z")
Originally asked by nick watts on 25 September 2020 (original question) Hi Jira \> DevOps integration = Images attached to comments sync across and appear in the links tab. DevOps \> Jira integration = images do not sy… --- ## [Ncoming sync fails on Closed issues after adding jira.issue.editable=false workflow property (Jira Cloud)](https://community.exalate.com/t/ncoming-sync-fails-on-closed-issues-after-adding-jira-issue-editable-false-workflow-property-jira-cloud/8249)
**Author:** [@ouejhani\_makram](https://community.exalate.com/u/ouejhani_makram)\ **Replies:** 8\ **Last updated:** [August 7, 2026, 1:22pm UTC](https://community.exalate.com/t/ncoming-sync-fails-on-closed-issues-after-adding-jira-issue-editable-false-workflow-property-jira-cloud/8249 "2026-08-07T13:22:50Z")
Hi everyone, Environment: Jira Cloud, Exalate with scripted synchronization (Groovy) Context In my incoming sync script, I skip any update when the local issue is already Closed: if (issue.status.name == "Closed") { … --- ## [Many Issue Links in Issue Sync generates "Issue Tracker Error" on Destination](https://community.exalate.com/t/many-issue-links-in-issue-sync-generates-issue-tracker-error-on-destination/8253)
**Author:** [@Bogdan](https://community.exalate.com/u/Bogdan)\ **Replies:** 7\ **Last updated:** [August 7, 2026, 1:19pm UTC](https://community.exalate.com/t/many-issue-links-in-issue-sync-generates-issue-tracker-error-on-destination/8253 "2026-08-07T13:19:48Z")
Hi There we use this incoming: def projKey = "XXXXX" // ===================== // UNEXALATE "INTERNES" // ===================== if (replica.type?.name == "Internes") { // stop sync if the issue type has changed to "Int… --- ## [Adding comment to AdditionalComments in ServiceNow - not work log](https://community.exalate.com/t/adding-comment-to-additionalcomments-in-servicenow-not-work-log/8248)
**Author:** [@apaeth](https://community.exalate.com/u/apaeth)\ **Replies:** 4\ **Last updated:** [August 6, 2026, 9:19pm UTC](https://community.exalate.com/t/adding-comment-to-additionalcomments-in-servicenow-not-work-log/8248 "2026-08-06T21:19:09Z")
I’m attempting to add a field from Jira into the AdditionalComments in the ServiceNow ticket. The following code from Aida looks like it should work, but the comment still shows up as a worklog and not an additional comm… --- ## [Issue with Comment Edit Synchronization between Jira Cloud and Azure DevOps Cloud](https://community.exalate.com/t/issue-with-comment-edit-synchronization-between-jira-cloud-and-azure-devops-cloud/6496)
**Author:** [@Angel\_Hidalgo](https://community.exalate.com/u/Angel_Hidalgo)\ **Replies:** 6\ **Last updated:** [August 5, 2026, 3:58pm UTC](https://community.exalate.com/t/issue-with-comment-edit-synchronization-between-jira-cloud-and-azure-devops-cloud/6496 "2026-08-05T15:58:10Z")
Hello, good morning. I am experiencing an issue with the synchronization between Jira Cloud and Azure DevOps Cloud using Exalate. The error occurs when an issue coming from Jira is being updated in DevOps, specifically … --- ## [New Exalate - Version 4.2](https://community.exalate.com/t/new-exalate-version-4-2/8254)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [July 29, 2026, 12:55pm UTC](https://community.exalate.com/t/new-exalate-version-4-2/8254 "2026-07-29T12:55:35Z")
:loudspeaker: Released for New Exalate on July 30th, 2026 We’re introducing a new update for New Exalate with significant performance improvements, pagination across key pages, and a range of fixes improving stability an… --- ## [Jira On-Premise - Version 5.36.0](https://community.exalate.com/t/jira-on-premise-version-5-36-0/8252)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [July 28, 2026, 3:45pm UTC](https://community.exalate.com/t/jira-on-premise-version-5-36-0/8252 "2026-07-28T15:45:33Z")
:loudspeaker: Released for Jira On-Premise on July 29th, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-7788 - Fixed sprint properties not syncing correctly XLT-7771, XLT-7670 - Fixed… --- ## [Sync Jira Sprints from Data Center to Cloud](https://community.exalate.com/t/sync-jira-sprints-from-data-center-to-cloud/7889)
**Author:** [@Kuenstlah](https://community.exalate.com/u/Kuenstlah)\ **Replies:** 4\ **Last updated:** [July 26, 2026, 1:49pm UTC](https://community.exalate.com/t/sync-jira-sprints-from-data-center-to-cloud/7889 "2026-07-26T13:49:15Z")
Hello, We are currently synchronizing sprints from DC to Cloud. The goal is to simplify the whole process, therefore we want to create one mapping in DC which is doing all the rest. Unfortunately there seems to be no … --- ## [Jira Cloud - Version 5.36.0](https://community.exalate.com/t/jira-cloud-version-5-36-0/8251)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [July 24, 2026, 12:48pm UTC](https://community.exalate.com/t/jira-cloud-version-5-36-0/8251 "2026-07-24T12:48:41Z")
:loudspeaker: Released for Jira Cloud on July 27-28th, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-1733 - Fixed the “Hide inactive connections” option not working correctly XLT-694… --- ## [Github - Version 5.36.0](https://community.exalate.com/t/github-version-5-36-0/8227)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [July 17, 2026, 1:24pm UTC](https://community.exalate.com/t/github-version-5-36-0/8227 "2026-07-17T13:24:48Z")
:loudspeaker: Released for Github on July 20th, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-5147 - Fixed comments not fully syncing from GitHub XLT-7771, XLT-7670 - Fixed UI issues… --- ## [Freshdesk - Version 5.36.1](https://community.exalate.com/t/freshdesk-version-5-36-1/8234)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [July 21, 2026, 2:25pm UTC](https://community.exalate.com/t/freshdesk-version-5-36-1/8234 "2026-07-21T14:25:05Z")
:loudspeaker: Released for Freshdesk on July 22nd, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-7771, XLT-7670 - Fixed UI issues & consistency :sparkles: Improvement XLT-6988 - Impr… --- ## [Freshservice - Version 5.36.1](https://community.exalate.com/t/freshservice-version-5-36-1/8233)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [July 21, 2026, 2:21pm UTC](https://community.exalate.com/t/freshservice-version-5-36-1/8233 "2026-07-21T14:21:21Z")
:loudspeaker: Released for Freshservice on July 22nd, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-7733 - Fixed Date/DateTime custom field sync issues XLT-7771, XLT-7670 - Fixed UI … --- ## [Asana - Version 5.36.1](https://community.exalate.com/t/asana-version-5-36-1/8232)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [July 21, 2026, 2:12pm UTC](https://community.exalate.com/t/asana-version-5-36-1/8232 "2026-07-21T14:12:01Z")
:loudspeaker: Released for Asana on July 22nd, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-7771, XLT-7670 - Fixed UI issues & consistency :sparkles: Improvement XLT-6988 - Improved… [Previous page](https://community.exalate.com/latest.md) [Next page](https://community.exalate.com/latest.md?page=2)