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David Oosting
- Jan 09, 2020
Attempts to set an existing drop down status (which is also a list status too) with an incoming value.
Zendesk uses numbers for these dropdowns, and need to set the specific state.
The following does not work.
issue.customFields."360023300132".value = replica.status.name
Source: Zendesk
- connector-cloud-zendesk
- Comment
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1 answer
- 10-1
Hi David,
I had to check for myself because it should be straightforward
- Added a dropdown 'Mood' to the ticket fields, having a couple of values
Added following code to the connection
issue.customFields."Mood".value = "Happy"
- Validated it by triggering a sync ... and it worked.
Then I tried
issue.customFields."360005162417".value = "Angry"
- That worked also ...
So I'm not sure what the problem is - can you detail it out?
- David Oosting
Hi Francis,
So I changed the the variable in Zendesk to the following just to see if it would work as you stated:
issue.customFields."360023300132".value = "Open"
Although there are no errors, the dropdown value is not set to Open. (see below)
I also confirmed that the Value name was correct for the Jira Ticket Status.
- Francis Martens (iDalko)
Can you copy the replica.field value into a comment or custom field of type text
And can you set the field to a fixed value - just to check
- David Oosting
That was one option were were thinking, but have decided to go another way. We are matching the Jira and Zendesk status values so that Jira can now change the Zendesk ticket status. You can resolve this ticket with no - solution.
- Francis Martens (iDalko)
This is a public Q&A forum. Good that you have found a solution.
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