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I had to check for myself because it should be straightforward
Added following code to the connection
issue.customFields."Mood".value = "Happy"
Then I tried
issue.customFields."360005162417".value = "Angry"
So I'm not sure what the problem is - can you detail it out?
So I changed the the variable in Zendesk to the following just to see if it would work as you stated:
issue.customFields."360023300132".value = "Open"
Although there are no errors, the dropdown value is not set to Open. (see below)
I also confirmed that the Value name was correct for the Jira Ticket Status.
Can you copy the replica.field value into a comment or custom field of type text
And can you set the field to a fixed value - just to check
That was one option were were thinking, but have decided to go another way. We are matching the Jira and Zendesk status values so that Jira can now change the Zendesk ticket status. You can resolve this ticket with no - solution.
This is a public Q&A forum. Good that you have found a solution.
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