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Hi Sandra,
I would suggest you to try the following script in your incoming Jira instance:def orgOption = nodeHelper.getOption(issue, "Organization", replica.customKeys.Organization) if(orgOption == null){ issue.customFields."Organization".value = nodeHelper.getOption(issue, "Organization", "Others") } else { issue.customFields."Organization".value = orgOption }
the outgoing Zendesk doesn't need to be modified.
Best,
EzequielCommentAdd your comment...
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How do I sync Organization in Zendesk to a list field in Jira - and specify a default if the value is not found?
Sync works (with help from : Sync organization from Zendesk to Jira) if the value sent from Zendesk does exist in the Jira single select list field:
Zendesk outgoing sync
Jira incoming sync
Tried setting the default to "Others" like this but it did not work:
Jira incoming sync
thanks,
Sandra