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1 answer
- 10-1
Hi Andrey,
What if you try the following:
issue.setStatus("open")
Kind regards,
Ariel
- Andrey Areschenko
It works well, thank you!
(sorry for such, probably, stupid question, I must have tested it by myself)
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Hi,
we are trying to sync ticket statutes between Jira and Zendesk. I.e. when someone set a ticket status as "Done" on the Jira side, it should be set as "Solved" on the Zendesk side.
We followed https://docs.idalko.com/exalate/pages/viewpage.action?pageId=33587496
On Jira we have default outgoing sync block - https://imgur.com/Z4C3lVw.png
On Zendesk we want to set just a default status (from the start) in the Incoming sync - https://imgur.com/YrLrrAo.png
>issue.setStatus("Open")
and it returns follow error -
>Status cannot be blank
https://imgur.com/ZEWMkcf.png
we tried a few more variants, but nothing has helped.
Could you help us to configure it please?
Thank you