Is there a way to modify attachement comment in Zendesk

 
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Hi. I have a connection for Zendesk with Jira using exalate.


I would like to customize the comment being added to the Zendesk when a new attachment arrives.


Right now I use the code for attachment sync provided here Attachment in internal Zendesk comment ?


replica.addedAttachments = replica.addedAttachments.collect{it.internal = true; it}
issue.attachments  = attachmentHelper.mergeAttachments(issue, replica)

When a new attachment arives the code adds this comment along with the attachment 

However I would like to write in such case other text.



Is there a way to do it?



Thanks

Sanyi

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    1 answer

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      Hi Sanyi,

      The headline comment added that comes with the attachment, it cannot be modified at the moment. But did you try the following?

      if (replica.addedComments && !replica.addedAttachments.empty)  { 
issue.comments = commentHelper.mergeComments(issue, replica,                     
                    {
                       comment ->
                       comment.body = "Attachment received"
                    }
)
}
issue.comments += replica.addedComments
} 
replica.addedAttachments = replica.addedAttachments.collect{it.internal = true; it}
issue.attachments  = attachmentHelper.mergeAttachments(issue, replica)


      Kind regards,

      Ariel

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