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Hello,


We are having difficulty mapping Tasks to their related Epics in the "epic link" field. Epics are exalated successfully, however, no tasks contain an "epic link" for their related Epic. Source instance is a JIRA Cloud instance and our instance is a JIRA Server instance. We've tried to exalate Epics first and then the Tasks but that did not work.


Can you provide the recommended approach for populating the 'epic link' field appropriately in our JIRA server instance? We are using a coded approach for our custom sync.

Thanks,
Kyle Jenkins


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    1 answer

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      Hi Kyle,

      Do you have the external script needed for Jira server? We have documentation on this, but yes you are right Epics should be synched first. Then, if you try "Exalating" a task within this Epic from Jira Cloud, you should be able to see, it got created under the Epic, in Jira Server.

      Here is the document, I am suggesting:

      https://docs.idalko.com/exalate/x/oAF1Aw

      Kind regards,

      Ariel

      1. Vinay

        I tried as per the document but it is not working as expected. We are not seeing the epic link when the parent is epic and child is task.

      2. Caroline Vandenplas

        I have the same issue

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