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Hi Maarten Wildeman ,
We apologise for such a delay.
However, I would like to ask you if you inspected this document of creating tags in Zendesk?
https://docs.idalko.com/exalate/display/ED/How+to+sync+issue+labels+in+Zendesk
Kind Regards,
Andrii- Maarten Wildeman
Hi Andrii,
Yes i did.
I want a new tag to be created when i Exalate an issie. Your solution describes already made tags/labels.
So i have a Zendesk ticket, i push the Exalate button and the a new tag is being created.
The Zendesk-Jira app does this, it creates a JIRA_Escalated tag so people can filter on that.
Cheers.
Maarten - Francis Martens (Exalate)
Hi Maarten,
There are different approaches
- Use the tag to select the issues that need to be exalated.
This is being used by other customers who have a dropdown box which sets a tag. This tag triggers the exalate - Use a syncback on the destination
(Check documentation here)
The syncback will send a message back from the destination to zendesk.
The incoming sync can then be used to set any field (such as a customfield containing the issue key)
- Use the tag to select the issues that need to be exalated.
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Hi,
I want to autocreate a tag in the Zendesk ticket when i Exalate the ticket.
This way i can filter on the tag and create a view with al my Exalated tickets.
Any idea how to do this?
Hope someone can help!
Cheers,
Maarten