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Disregard, the toString method on BasicHubComment.author prints only key for some reason
email and displayName are there regardless of profile settings
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Hi
According to https://docs.idalko.com/exalate/display/ED/How+to+Impersonate+a+Comment Exalate supposed to pass Author mail for comments
However we noticed that it does pass key only
Our configuration is integration of ServiceNow and Jira Cloud
When a comment is created on SNOW end, we can use author.key to get user on Jira Cloud end assuming key is always mail
However, when a comment is created on Jira Cloud end exalate passes the following object
Which does contain only user guid in author.key thus we can't find corresponding user in SNOW end
Is this a bug and author.mail is missing or some changes which require updating the article https://docs.idalko.com/exalate/display/ED/How+to+Impersonate+a+Comment
Hello, Alexander Lukashov, might I ask you to check if this user "557058:fb7725f1-1734-4344-9f23-340c93a2836b" had made their email address public in their profile?
I changed mail to be visible by anyone
Result is the same. Only key is included into the object. There is no mail included