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Author mail is not synced for comments

 
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Hi


According to https://docs.idalko.com/exalate/display/ED/How+to+Impersonate+a+Comment Exalate supposed to pass Author mail for comments

However we noticed that it does pass key only

Our configuration is integration of ServiceNow and Jira Cloud


When a comment is created on SNOW end, we can use author.key to get user on Jira Cloud end assuming key is always mail

However, when a comment is created on Jira Cloud end exalate passes the following object


[BasicHubComment{@body=`from Jira`, @id=`null`, @remoteId=`10846`, @author=`{ @key : 557058:fb7725f1-1734-4344-9f23-340c93a2836b}`, @created=`2021-03-15 09:12:55.692`, @updateAuthor=`{ @key : 557058:fb7725f1-1734-4344-9f23-340c93a2836b}`, @updated=`2021-03-15 09:12:55.692`, @group=`null`, @role=`null`, @internal= `false`, @executor= `null`}] 

Which does contain only user guid in author.key thus we can't find corresponding user in SNOW end


Is this a bug and author.mail is missing or some changes which require updating the article https://docs.idalko.com/exalate/display/ED/How+to+Impersonate+a+Comment

  1. Serhiy Onyshchenko

    Hello, Alexander Lukashov, might I ask you to check if this user "557058:fb7725f1-1734-4344-9f23-340c93a2836b" had made their email address public in their profile?

  2. Alexander Lukashov

    I changed mail to be visible by anyone

    Result is the same. Only key is included into the object. There is no mail included

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1 answer

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    Disregard, the toString method on BasicHubComment.author prints only key for some reason

    email and displayName are there regardless of profile settings


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