How jira and exalate sync

 
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Hello,

We have a customer who created a Jira issue from servicenow with their own rest api call (not with exalate) , they want the Jira issue to be synchronised with the snow ticket, how can we achieve this ?

Which field is used to achieve the sync?

Best regards

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    1 answer

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      What you will have to do is


      a) Create a connection between ServiceNow and Jira

      b) Create the logic to connect the ServiceNow entity with the Jira issue
      This can be done manually or via automation.

      Via automation - example but YMMV

      Incoming Sync - Jira OnPrem - untested
      import com.atlassian.jira.component.ComponentAccessor

// replica.customKeys.TargetIssueKey is set on the other side with the target issue key ...


if (firstSync) {
   def targetIssueKey = replica.customKeys.TargetIssueKey
   // if the targetIssueKey is provided, connect with existing issue
   if (targetIssueKey) {
	   // look up the issue id (assuming you always get a hit which is of course utterly naive.

	   def jIssue = ComponentAccessor.getIssueManager().getIssueObject(targetIssueKey)
	   issue.id = jIssue.id
	   issue.key = targetIssueKey
   } else {
	   issue.summary = "..."
   }



}



      Once that the issue is connected, any change will be synced

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