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Assignment Group to Component sync

 
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We need to sync the Assignment Group to Component – how hard is it to map that with Exalate?

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    1 answer

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      Hi!


      You are going to need to map from the ServiceNow Assignment group values to the corresponding component names in Jira (smile)


      ServiceNow Outgoing Sync:

      if(incident.assignment_group && incident.assignment_group != "")){
        replica.assignment_group = incident.assignment_group?.displayValue
      }


      Jira Incoming Sync:

      def componentsMapping = ["Assignment Group A":"Component Name 1",
                               "Assignment Group B":"Component Name 2"]
      def component = nodeHelper.getComponent(componentMapping[replica.assignment_group], issue)
      issue.components += component


      Thanks,


      André

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