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Hi!
This error means that the issue variable is not accessible when syncing, I would assume this is happening because this is the sync related to a sprint. If so, please follow the scripts from here:
https://docs.idalko.com/exalate/x/rgF1Aw
Basically you need to wrap your issue related code on :
if(entityType == "issue"){ //Your code }
CommentAdd your comment... - 10-1
Exalate is using groovy scripts to convert work items into messages and messages into issues (and the way back)
You will be able to find these scripts embedded in the connection that you created.
First question - do you see this error on the ADO side or on the Jira side?
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I see this error on the Jira side