3 answers

1.  

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   -1

   • André Leroy-Beaulieu Castro
   • Jul 02, 2020

   The final configuration that worked for receiving the child values from different fields depending on the parent value chosen was the following:

   
   

   String parentValue = replica.customFields."category"?.value?.value //zendesk select list
   
   def childValue;
   if (parentValue == "a") {
   	childValue = replica.customFields."A SUBCATEGORIES"?.value?.value //zendesk select list
   }
   if (parentValue == "b") {
   	childValue = replica.customFields."B SUBCATEGORIES"?.value?.value //zendesk select list
   }
   
   if (parentValue == "c") {
   	childValue = replica.customFields."C SUBCATEGORIES"?.value?.value //zendesk select list
   }
   
   def categoryMapping = [mapping... ]
   
   def parent = nodeHelper.getOption(
   	issue,
   	"Categories/Sub-categories", //cascading field jira
   	categoryMapping[parentValue]
   )
   
   def child = parent.childOptions.find
   
   {it.value == categoryMapping[childValue]}
   if ( parent != null && (childValue == null || child != null)) {
   	issue.customFields."Categories/Sub-categories"?.value = nodeHelper.getCascadingSelect(
   	parent,
   	child
   	)
   } else if (parentValue == null) {
   	issue.customFields."Categories/Sub-categories"?.value = null
   }

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   • Christos Katsivas
   • Jun 19, 2020

   Can i use this script also from Zendesk to Jira? for example, i would like to synchronize two select lists from Zendesk to Cascading field on Jira. 

   •  Comment

   1. André Leroy-Beaulieu Castro

      • Jun 23, 2020

      Hi Christos, 

      
      

      In that case let's say your two Zendesk fields are "Select List 1" and "Select List 2", and your Jira field is "Cascading Select":

      
      

      Outgoing Zendesk:

      replica.customFields."Select List 1" = issue.customFields."Select List 1"
      replica.customFields."Select List 2" = issue.customFields."Select List 2"

      
      

      Incoming Jira:

      String parentValue = replica.customFields."Select List 1"?.value?.value
      String childValue = replica.customFields."Select List 2"?.value?.value
      
      def parent = nodeHelper.getOption(
              issue,
              "Cascading Select",
              parentValue
      )
      def child = parent.childOptions.find{it.value == childValue}
      if ( parent != null && (childValue == null || child != null)) {
          issue.customFields."Cascading Select"?.value = nodeHelper.getCascadingSelect(
                  parent,
                  child
          )
      } else if (parentValue == null) {
          issue.customFields."Cascading Select"?.value = null
      }

      Thanks,

      
      

      André

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3.  

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   • Juan Grases
   • Jun 18, 2020

   Hi! You can extract the child and parent values of the Jira cascading field from zendesk like this:

   
   

   //Incoming script on zendesk
   def cascadingValue = replica.customFields."Cascading Jira Field"?.value
   
   if(cascadingValue){
     def parentValue =  cascadingValue.parent?.value //This is a String value
     def childValue = cascadingValue.child?.value //This is a String value
     /*
     from here, you can set directly to a zendesk field or map to a different value
     if(parentValue)
       issue.customFields."Zendesk Parent Field".value = parentValue
     
     or
   
     def valueMap = ["Jira V": "Zendesk V"]
     if(childValue)
       issue.customFields."Zendesk Child Field".value = valueMap[childValue]
   
   
     */
   }
   
   
   

   
   

   Let me know if this makes sense.

   
   

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