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Christos Katsivas
- Jun 18, 2020
I would like to synchronize a cascading jira field to Zendesk and specific in two select lists. If it is possible?
Source: Zendesk
- connector-cloud-zendesk
- Comment
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3 answers
- 10-1
The final configuration that worked for receiving the child values from different fields depending on the parent value chosen was the following:
String parentValue = replica.customFields."category"?.value?.value //zendesk select list def childValue; if (parentValue == "a") { childValue = replica.customFields."A SUBCATEGORIES"?.value?.value //zendesk select list } if (parentValue == "b") { childValue = replica.customFields."B SUBCATEGORIES"?.value?.value //zendesk select list } if (parentValue == "c") { childValue = replica.customFields."C SUBCATEGORIES"?.value?.value //zendesk select list } def categoryMapping = [mapping... ] def parent = nodeHelper.getOption( issue, "Categories/Sub-categories", //cascading field jira categoryMapping[parentValue] ) def child = parent.childOptions.find {it.value == categoryMapping[childValue]} if ( parent != null && (childValue == null || child != null)) { issue.customFields."Categories/Sub-categories"?.value = nodeHelper.getCascadingSelect( parent, child ) } else if (parentValue == null) { issue.customFields."Categories/Sub-categories"?.value = null }
CommentAdd your comment... - 10-1
Can i use this script also from Zendesk to Jira? for example, i would like to synchronize two select lists from Zendesk to Cascading field on Jira.
- André Leroy-Beaulieu Castro
Hi Christos,
In that case let's say your two Zendesk fields are "Select List 1" and "Select List 2", and your Jira field is "Cascading Select":
Outgoing Zendesk:
replica.customFields."Select List 1" = issue.customFields."Select List 1" replica.customFields."Select List 2" = issue.customFields."Select List 2"
Incoming Jira:
String parentValue = replica.customFields."Select List 1"?.value?.value String childValue = replica.customFields."Select List 2"?.value?.value def parent = nodeHelper.getOption( issue, "Cascading Select", parentValue ) def child = parent.childOptions.find{it.value == childValue} if ( parent != null && (childValue == null || child != null)) { issue.customFields."Cascading Select"?.value = nodeHelper.getCascadingSelect( parent, child ) } else if (parentValue == null) { issue.customFields."Cascading Select"?.value = null }
Thanks,
André
CommentAdd your comment... - 10-1
Hi! You can extract the child and parent values of the Jira cascading field from zendesk like this:
//Incoming script on zendesk def cascadingValue = replica.customFields."Cascading Jira Field"?.value if(cascadingValue){ def parentValue = cascadingValue.parent?.value //This is a String value def childValue = cascadingValue.child?.value //This is a String value /* from here, you can set directly to a zendesk field or map to a different value if(parentValue) issue.customFields."Zendesk Parent Field".value = parentValue or def valueMap = ["Jira V": "Zendesk V"] if(childValue) issue.customFields."Zendesk Child Field".value = valueMap[childValue] */ }
Let me know if this makes sense.
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